Mobile Software Framework

1. Introduction

Urbany Solutions (Pty) Ltd and its subsidiaries (collectively, "Urbany Solutions") provides this Privacy Policy to help you make an informed decision about whether to use or continue using the Urbany Solutions website, Urbany Solutions Software and/or the Urbany Solutions services. If you do not agree to our practices, please do not use Urbany Solutions website, the Urbany Solutions Software, or the Urbany Solutions service.

2. Terms of Service

This Privacy Policy is incorporated into and is subject to the Urbany Solutions Terms of Service. Your use of the Urbany Solutions website, the Urbany Solutions Software and/or the Urbany Solutions service and any personal information you provide on the Urbany Solutions website or the Urbany Solutions service remains subject to the terms of this Privacy Policy and Urbany Solutions Terms of Service.

3. Scope of Coverage

This Privacy Policy covers the treatment of user information, including personally identifying information, obtained by Urbany Solutions, including information obtained when you access the Urbany Solutions, use the Urbany Solutions service or any other software provided by Urbany Solutions.

This Privacy Policy does not apply to the practices of companies that Urbany Solutions does not own or control, or to individuals whom Urbany Solutions does not employ or manage, including any of the third parties to which the Urbany Solutions may disclose user information as set forth in this Privacy Policy.

4. Purpose

The purpose of this privacy statement is to set out how Urbany Solutions collects, uses, shares and otherwise processes your personal information when you use the Urbany Solutions website, Urbany Solutions products or Services, or when you contact Urbany Solutions electronically.

5. Information We Collect

Urbany Solutions may obtain the following types of information from or concerning you or your business, which may include information that can be used to identify you as specified below ("Personally Identifiable Information"):

6. How We Use Your Information

If you submit Personally Identifiable Information to us through the Urbany Solutions website, or the Urbany Solutions service, then we use your personal information to operate, maintain, and provide to you the features and functionality of the Urbany Solutions website and the Urbany Solutions service. You agree that we may process your personal information for all purposes that relate to the Site and the products, services, facilities, tools or utilities offered on the Site.

7. Information Sharing

• 7.1 If you share your personal information with any third parties, we will not be responsible for any loss suffered by you, your dependents, your beneficiaries, spouse or employees.
• 7.2 Where applicable and to the extent appropriate, you confirm that we may share your personal information within the Urbany Solutions of companies for administration purposes and the provision of the Urbany Solutions services and infrastructure.
• 7.3 You also confirm that we may share and combine all your personal information for any one or more of the aforementioned purposes to customise the Urbany Solutions services to meet your needs.
• 7.4 You agree that we may transfer your personal information outside South Africa, if you give us an email address that is hosted outside South Africa; or to administer certain services, for example, cloud services.

8. Marketing Communications

We do not use your Personally Identifiable Information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your phone number, or email address, if provided, without further consent for non-marketing or administrative purposes.

9. Data Security

Urbany Solutions values the information that you choose to provide and will take appropriate, reasonable technical and organisational steps to protect your personal information from loss, misuse or unauthorised alteration. The information made available to Urbany Solutions concerning its Users, is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

Urbany Solutions uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Urbany Solutions and you do so at your own risk. Using unsecured Wi-Fi or other unprotected networks to submit messages through the Urbany Solutions service is never recommended. Once we receive your transmission of information, Urbany Solutions makes commercially reasonable efforts to ensure the security of our systems.

10. Your Rights

• 10.1 Right to Access: You have the right to know what personal information Urbany Solutions holds about you. Urbany Solutions will take all reasonable steps to confirm your identity before providing details of your personal information.
• 10.2 Right to Correction and Deletion: You have the right to request Urbany Solutions to update, correct or delete your personal information. Where Urbany Solutions cannot delete your personal information, Urbany Solutions will take all reasonable steps to make such information anonymous. You agree that Urbany Solutions may retain your personal information until you request, in writing, Urbany Solutions to delete or destroy it. This is subject to our compliance with any laws which requires that we retain/store or dispose thereof.
• 10.3 Identity Verification: To protect your privacy and security, we take reasonable steps to verify your identity before granting you access to Urbany Solutions service.

11. Third Party Disclosure

Urbany Solutions may enter into arrangements with its partners and other third party suppliers in order for them to provide services to you. Those arrangements may require Urbany Solutions to disclose your personal information to them. If a third party asks Urbany Solutions for any of your personal information, we will share it with them only if:

• You have already given your consent for the disclosure of this information to that third party; or
• We have a legal or contractual duty to give the information to that third party.

If we want to share your personal information for any other reason, we will do so only with your permission.

12. Legal Disclosure

We may collect and release Personally Identifiable Information and/or non-personally-identifiable information if required to do so by law, or in the good-faith belief that such action is necessary to comply with the laws of the Republic of South Africa, international law or respond to a court order, subpoena, or search warrant or equivalent.

Urbany Solutions also reserves the right to disclose Personally Identifiable Information and/or non-personally-identifiable information that Urbany Solutions believes, in good faith, is appropriate or necessary to enforce our Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Urbany Solutions website or our servers, and to protect the rights, property, or personal safety of Urbany Solutions, our users or others.

13. Consent and Opt-Out

You may, of course, decline to submit Personally Identifiable Information through the Urbany Solutions website or Urbany Solutions service, in which case Urbany Solutions may not be able to provide certain services to you. If you do not agree with our Privacy Policy or Terms of Service, please discontinue use of the Urbany Solutions service; your continued usage of the Urbany Solutions service will signify your assent to and acceptance of our Privacy Policy and Terms of Service.

14. International Data Transfer

The Urbany Solutions website and Service are hosted in the Republic of South Africa and are intended for and directed to users in the Republic of South Africa. If you are a user accessing the Urbany Solutions website and Service from the United States, European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from the laws of the Republic of South Africa, please be advised that through your continued use of the Urbany Solutions website and Service, which are governed by Australian law, this Privacy Policy, and our Terms of Service, you are transferring your personal information to the Republic of South Africa and you expressly consent to that transfer and consent to be governed by Australian law for these purposes.

15. Business Transfers

In the event that Urbany Solutions is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.

16. Changes to This Privacy Notice

Urbany Solutions may amend this privacy statement at any time, we recommend that you familiarise yourself with this privacy statement regularly. The most updated version of this privacy statement will govern the respective rights and obligations between you and Urbany Solutions each time that you access and use the Urbany Solutions website.